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Privacy Policy
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Your details will be held and processed by Scottish and Southern Energy trading
as monitor with Southern Electric, monitor with
SWALEC and monitor with Scottish Hydro Electric for the
purposes detailed in this privacy policy. We are committed to ensuring that
your privacy is protected. This privacy policy explains how we use the
information we collect about you and how you can instruct us if you prefer to
limit the use of that information.
1. The information we collect and how we use it
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In order for us to provide to you and for you to use the services available on
this website (referred to in this policy as the "Services"), we need to know
your name, postal address and various other personal information.
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We gather this information from you to provide you with the Services and to
communicate with you on any matter relating to the conduct and/or provision of
the Services in general.
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We may also use aggregate information and statistics for the purposes of
monitoring website usage in order to help us develop the website and the
Services and may provide such aggregate information to third parties. These
statistics will not include information that can be used to identify any
individual.
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From time to time we may provide your information to our customer service teams
for research and analysis purposes so that we can monitor and improve the
services we provide. We or our agents and sub-contractors may contact you by
post, e-mail or telephone to ask you for your feedback and comments on our
services.
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We may also wish to provide you with information about special features of our
website or any other service or products we think may be of interest to you. If
at any time you would rather not receive this information, please advise us by
sending an e-mail to support@myhomemonitor.co.uk.
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We may also want to provide you with related information from and/or provide
your information to carefully selected third parties whose products or services
we believe may be of interest to you. If you would rather not receive this or
you do not wish us to disclose your information in this way please advise us by
sending an e-mail to support@myhomemonitor.co.uk
2. Our use of cookies and other information gathering technologies
We may create and access cookies on your PC. Cookies are small text files for
storing small pieces of data on the web browser on your computer, which can
identify you when you visit our Website.
3. How we protect your information
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We endeavour to take all reasonable steps to protect your personal data
including the use of 128-bit encryption technology.
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We also keep your information confidential. Our internal procedures cover the
storage, access and disclosure of your information.
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Our site may link to other websites and we are not responsible for their data
policies, procedures or their content.
4. Sale of business
If this business is sold or integrated with another business your details may
be disclosed to our advisers and any prospective purchasers and their advisers
and may be passed on to the new owners of the business.
5. Updating your details
If any of the information that you have provided to us changes, for example if
you change your name, e-mail address or other details, please let us know the
correct details by sending an e-mail to
support@myhomemonitor.co.uk or send a letter to:
monitor, Customer Support Team, Regus House, Malthouse Avenue, Cardiff Gate
Business Park, Cardiff CF23 8RU
6. Your consent
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By submitting your information you consent to the use of that information as
set out in this privacy policy. If we change our privacy policy we will post
the changes on this page, and may place notices on other pages of the website,
so that you may be aware of the information we collect and how we use it at all
times. Continued use of the service will signify that you agree to any such
changes.
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You agree that we may disclose to any regulatory authority to which we are
subject, or to any person empowered to require such information by or under any
legal enactment, any information they may request or require relating to you
or, if relevant, any of your employees.
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